Privacy Policy

Your Privacy Matters to Us

Effective Date: January 15, 2025

Introduction and Our Commitment

At norvexilapri, we understand that your financial information deserves the highest level of protection. This privacy policy explains how we collect, use, store, and safeguard your personal data when you use our budget consolidation services. We're committed to transparency about our practices and ensuring you maintain control over your information.

This policy applies to all users of our services, whether you're browsing our website, using our budget consolidation tools, or engaging with our customer support team. By using norvexilapri's services, you acknowledge that you've read and understood this policy.

Information We Collect

We collect information that helps us provide better budget consolidation services and improve your financial management experience. The data we gather falls into several categories:

Personal identification information including your name, email address, phone number, and postal address
Financial account details necessary for budget consolidation, including account numbers and transaction histories
Usage data about how you interact with our platform, including pages visited and features used
Device information such as IP address, browser type, and operating system
Communication records when you contact our support team or participate in surveys

We only collect information that's necessary for providing our services or required by Australian financial regulations. You can control much of what we collect through your account settings.

How We Use Your Information

Your information serves specific purposes that directly benefit your experience with norvexilapri's budget consolidation services:

We use your financial data to create personalized budget reports, identify spending patterns, and provide consolidation recommendations. This processing happens within our secure Australian servers and follows strict financial privacy guidelines.

Additionally, we use your information to maintain account security, send important service notifications, improve our platform based on usage patterns, and ensure compliance with Australian Consumer Law and financial regulations.

We never sell your personal information to third parties, and we don't use your financial data for advertising purposes outside of our own service improvements.

Data Storage and Security

Your information is stored on secure servers located within Australia, ensuring compliance with local data sovereignty requirements. We employ multiple layers of security including encryption, access controls, and regular security audits.

All financial data is encrypted using industry-standard AES-256 encryption both in transit and at rest. Our team undergoes regular security training, and we maintain strict access controls ensuring only authorized personnel can access your information for legitimate business purposes.

We retain your personal information for seven years after account closure, as required by Australian financial record-keeping laws. You can request earlier deletion of non-regulatory data through your account settings.

Your Rights Under Australian Privacy Law

Under the Australian Privacy Act 1988 and the Australian Privacy Principles, you have several important rights regarding your personal information:

Right to access your personal information and receive copies of data we hold about you
Right to correct inaccurate or incomplete information in your records
Right to request deletion of your personal data, subject to legal retention requirements
Right to restrict processing of your information for specific purposes
Right to receive your data in a portable format for transfer to another service
Right to lodge complaints with the Office of the Australian Information Commissioner

To exercise these rights, contact our privacy team using the details below. We'll respond to your request within 30 days and provide clear information about any fees or limitations that may apply.

Third-Party Services and Data Sharing

We work with carefully selected third-party providers to deliver our budget consolidation services. These partnerships are governed by strict data protection agreements that limit how your information can be used.

Our primary third-party relationships include Australian-based cloud hosting providers for secure data storage, payment processors for subscription management, and certified accounting software integrators for budget data synchronization. All these providers meet our security standards and comply with Australian privacy laws.

We may also share your information when required by Australian law, such as responding to court orders or assisting with regulatory investigations. In such cases, we'll notify you unless legally prohibited from doing so.

International Data Transfers

While we primarily store and process your data within Australia, some of our service providers may have operations overseas. When international transfers are necessary, we ensure appropriate safeguards are in place.

Any international data transfers comply with Chapter 8 of the Australian Privacy Act, including ensuring the overseas recipient provides substantially similar privacy protections or is subject to binding agreements that protect your information.

You can request specific information about where your data is processed by contacting our privacy team.

Changes to This Privacy Policy

We review and update this privacy policy regularly to reflect changes in our services, legal requirements, or industry best practices. When significant changes occur, we'll notify you via email and through prominent notices on our platform.

Minor updates, such as contact information changes or clarifications, may be made without individual notification. We encourage you to review this policy periodically, especially before providing new types of information or using new features.

Previous versions of our privacy policy are archived and available upon request if you need to reference historical practices.

Contact Our Privacy Team

For privacy-related questions, data requests, or concerns:

Email: privacy@norvexilapri.com

Phone: +61 433 606 177

Mail: Privacy Officer, norvexilapri

103 Paradise Street, South Mackay QLD 4740, Australia